Workers Compensation Associate Claim Representative
$52,600–$86,800 year
On-siteOverland Park, Kansas, United States or Saint Paul, Minnesota, United States
Job Summary
Actively participate in structured training classes covering insurance policies, claim processes, systems, and procedures while assisting in reviewing, investigating, and documenting Workers Compensation claims under close supervision. Investigate, develop, and evaluate action plans for claim resolution, assess coverage, and determine compensability including evaluating claims for potential fraud. Gather information from policyholders, claimants, and third-party providers to communicate claim status to all parties, maintain accurate records in claim management systems, and coordinate medical treatment to return injured parties to work. Acquire and maintain relevant Insurance License(s) within three months of starting the job. This program typically lasts up to 12 months, with successful completion enabling independent claims handling and progression toward full responsibility.
Required Qualifications
- High School Diploma or GED
- one year of customer service experience
- Bachelor's Degree
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills
- Basic conflict resolution skills
- Demonstrated openness to continuous learning
Desired Qualifications
- willingness to learn claims management
- Demonstrated openness to continuous learning, particularly in AI and digital transformation
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