Worker's Compensation Technical Manager - 12 month FTC
On-siteMelbourne, Victoria, Australia
Job Summary
Provide expert technical support to Case Managers to ensure accurate and timely claim decisions aligned with legislative and regulatory requirements. Clarify complex legal language, offer insights on legal implications for challenging cases, and promote consistency through regular case reviews and oversight of key entitlement determinations. Assist with escalated queries, complaints, and disputes while maintaining comprehensive documentation in Assure to support audit compliance. Share expertise by providing training and coaching to case managers on current laws and best practices in claims management and customer service. Operate within designated claims approval limits, meet performance targets, and collaborate on risk mitigation strategies to improve return-to-work outcomes. This 12-month Fixed Term Contract supports DXC's Insurance Software and BPS division, helping insurers modernize core operations across policy administration and claims.
Required Qualifications
- Minimum of 3 years of experience in workers' compensation case management
- Previous experience in technical role supporting claims management teams
- Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Strong leadership, coaching, and mentoring abilities
- Proficient in Microsoft Office Suite
Desired Qualifications
- A qualification or certification in a health or business-related field
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