Worker's Compensation Team Leader - 12 month FTC
On-siteMelbourne, Victoria, Australia
Job Summary
Lead and manage a dedicated claims team within the state, ensuring high performance, continuous development, and accurate, timely claim decisions aligned with legislative and regulatory requirements. Coach and mentor team members to improve skills and claim outcomes while overseeing end-to-end processing of workers' compensation claims for the Woolworths account. Provide expert technical support, resolve stakeholder interactions, and foster a customer-focused culture that treats injured workers and employers with respect and transparency. Ensure strict compliance with all applicable workers' compensation legislation, self-insurance requirements, and organizational policies by maintaining up-to-date knowledge of regulatory changes and proactively managing related risks. Lead team meetings, facilitate training sessions, and drive continuous improvement initiatives to support collective accountability and professional growth.
Required Qualifications
- Demonstrated experience leading teams within self-insured workers' compensation schemes or similar environments
- Proven expertise in managing workers' compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies
- Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing
- Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes
- Excellent problem-solving, negotiation, and decision-making abilities
- Ability to adapt quickly and effectively to change in a complex, fast-paced environment
- Strong knowledge of medical and paramedical terminology and injury treatment processes
- Proven conflict resolution and communication skills, both written and verbal
- Proficiency with claims management IT systems and relevant applications
Desired Qualifications
- Territory or relevant qualification in a health or related field (highly desirable)
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