Workday Support Administrator

Provide Tier 1 support for Workday questions, requests, and system issues, including basic troubleshooting and issue resolution. Manage Workday support tickets through ServiceNow by triaging, prioritizing, tracking, and resolving incidents, service requests, enhancements, and defect reports. Support updates to Workday business processes, security roles, organizations, and tenant configurations while assisting with configuration and testing of Workday functionality. Create and maintain Workday reports and assist business users in identifying reporting requirements. Escalate complex issues to internal teams, Workday Support, or third-party partners as appropriate. Update Workday training materials, user guides, job aids, and process documentation to support end users and system adoption. Perform regular audits and validation activities to ensure data accuracy. Support Workday enhancement projects, implementations, and optimization initiatives through testing, documentation, and data validation. Assist in communicating system changes, enhancements, and process improvements to stakeholders.