Workday HCM Manager (Global Delivery Center)

Manage all aspects of customer support including workforce, service level, and relationship management. Work directly with clients to spearhead project planning, requirements gathering, design, testing, deployment, and maintenance of the Workday ecosystem. Oversee team workload, serve as an escalation path for urgent issues, and coordinate resource allocation for prioritizing tasks and customer requests. Manage day-to-day team operations by establishing processes, standards, and key metrics while building internal training materials for new functionality. Conduct end-to-end testing and partner with customers through all project phases up to hypercare support. Handle post go-live major change requests and enhancements.