Workday HCM Manager (Global Delivery Center)

Manage customer support aspects including workforce, service level, and relationship management. Work directly with clients to spearhead project planning, requirements gathering, design, testing, deployment, and maintenance of the Workday ecosystem. Oversee team workload, act as an escalation path for urgent issues, and coordinate resource allocation. Manage day-to-day operations by establishing processes, standards, and key metrics. Build internal training materials for new functionality deployment. Handle post go-live change requests, enhancements, and end-to-end testing through hypercare support. Forecast team utilization and partner with customers across all project phases.