Workday Global HCM Support Lead
HybridLondon, England, United Kingdom
Job Summary
Lead incident management for Workday system issues, coordinating assessment, escalation, communication, and resolution while providing clear status updates to stakeholders. Plan and execute monthly local changes and bi-annual global releases, managing the end-to-end lifecycle including dependency tracking, risk identification, and post-release reviews. Drive cross-region prioritization of changes and act as the central coordination point across regional, global, and technical teams to ensure alignment on delivery plans. Own communications for all release activity and user enablement, including designing training programs to support adoption. Support post-incident reviews and root cause analysis to improve system reliability and operational processes. This role is hybrid with four days in the office and is part of WPP's three-year technology transformation to unify its platforms.
Required Qualifications
- Strong experience in support service delivery, release planning, and change coordination, within a systems or technology environment
- Experience managing senior stakeholders and operating effectively across cross-functional and regional teams
- Experience in incident management, including coordination, escalation, stakeholder communication, and follow-up actions
- Strong judgement in prioritisation and decision support, particularly where there are competing business and regional requirements
- Excellent written and verbal communication skills, with the ability to adapt messaging for technical and non-technical audiences
- Experience designing or delivering training, guidance, or user enablement to support change adoption
- Strong organisational skills, with the ability to manage multiple workstreams, deadlines, and dependencies simultaneously
- A proactive and solution-oriented approach, with strong attention to detail and a focus on continuous improvement
- #LI-Hybrid
- Teams in the office around four days a week
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.