Workday Customer Success Lead
Remote · Australia
Job Summary
Lead post-implementation Workday customer success for Strada clients, acting as primary delivery contact and coordinating with internal teams to ensure successful delivery of Tier 3 services. Manage 8-12 aligned clients, escalate delivery concerns, foster client relationships, support revenue growth, and ensure adherence to workflow/documentation standards. Produce hours reporting, manage invoices and payments, create customer scorecards, and lead internal/client meetings to prioritize work, address risks, and close out-of-scope tasks. Requires proven SaaS delivery experience in a fast-paced environment, ERP/HRIS/SDLC/Agile familiarity, and advanced Excel/PowerPoint skills. Must demonstrate strong communication, stakeholder management, and a delivery-excellence mindset.
Required Qualifications
- Bachelor's Degree or equivalent experience in technical, business, or financial discipline
- Application certification as required or preferred according to the platform being supported
- 5+ years of account management / service delivery experience in technical solutions delivery (SaaS)
- 3+ years of experience working in Human Resources or Human Resources Information System consulting or similar project experience (preferred)
- Experience with Software Development Life Cycle (SDLC) and/ or Agile Methodologies
- Experience managing and delivering Enterprise Resource Planning (ERP) solutions
- Experience influencing internal or external clients, leading meetings, and facilitating solutions
- Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner
- Advanced experience with Excel and PowerPoint
- Strong communication skills, both verbal and written
- Ability to work in a fast-paced environment and adaptability to frequent change
Additional Requirements
- Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
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