Work From Home Inbound Contact Centre Agent
$31,200–$31,200 year
RemoteCanada or CA
Canada or CARemoteFull Time$31,200–$31,200 yearLarge
Full TimeLarge
Job Summary
Receive and respond to inbound customer calls, assisting with inquiries, complaints, and service requests while providing clear information about products and services. Log all customer interactions in the system and follow company protocols, escalating issues when necessary. This remote role requires a high school diploma, reliable internet connection, and a quiet home office setup. Applicants must be 18 or older, authorized to work in Canada, and willing to undergo background checks and drug screenings. MCI offers paid time off, health benefits, and career growth opportunities for dedicated agents.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Reliable internet connection
- Quiet home office setup
Desired Qualifications
- Previous outbound sales or call center experience
- Excellent verbal communication and listening skills
- Ability to work independently and manage time effectively
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation with a fingerprint
- Must be willing to submit to drug screening
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