Work-At Home Telephone Sales Representative (Full-Time)
$34,840,000–$34,840,000 year
RemoteUnited States or CA
United States or CARemoteFull Time$34,840,000–$34,840,000 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Conduct outbound sales calls to acquire new customers and upsell existing ones for commercial clients. Listen to customers, understand their needs, and resolve support issues while utilizing systems to complete account management tasks. Recognize sales opportunities to apply skills for upgrades, explain products and processes, and ensure first call resolution through effective problem solving. Appropriately escalate customer dissatisfaction to the managerial team. This entry-level role offers on-the-job paid training and supports best-in-class customer experiences across the country.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- experience in sales, customer service, tech support, or back-office support
Additional Requirements
- Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.
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