Work-at-Home Customer Service Representative Job Openings (Full-Time)
RemoteCA
Job Summary
Listen to customers, understand their needs, and resolve customer issues while utilizing systems to complete account management tasks. Recognize sales opportunities and apply sales skills to upgrade products, explaining processes and appropriately escalating dissatisfaction to the managerial team. Ensure first call resolution through effective problem solving and call handling. Full-time positions available for almost any schedule, day, night, seven days a week. Starting compensation is based on experience with a competitive base pay plus variable bonus and contest incentives. Benefits include paid vacation, paid time off, and supplemental health coverage.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
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