Work-at-Home Customer Service Representative Job Openings (Full-Time)
RemoteCanada
Job Summary
Listen to customers, understand their needs, and resolve customer issues while utilizing systems to complete account management tasks. Recognize sales opportunities and apply sales skills to upgrade products, explaining processes effectively. Appropriately escalate customer dissatisfaction to the managerial team and ensure first call resolution through problem solving and effective call handling. Multi-task in a fast-paced environment where change and ambiguity are prevalent. This role supports remote work demand for Sydney Call Centre, an MCI company, with full-time positions available for almost any schedule, including seven days a week. MCI provides all necessary equipment and home broadband requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
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