Work at Home Contact Centre Sales Agent
$31,200–$31,200 year
RemoteUnited States or CA
United States or CARemoteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound calls with professionalism, empathy, and efficiency while troubleshooting basic technical issues and guiding customers to solutions. Understand customer needs to resolve problems with care, identify sales opportunities to upsell or upgrade services, and use internal systems to manage accounts and process requests. Clearly explain products and procedures, escalate unresolved issues to managers, and ensure first-call resolution through effective communication. Maintain a customer-first mindset by remaining empathetic, patient, and responsive while multitasking in a fast-paced, team-oriented environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type 20+ words per minute accurately
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with a strong work ethic
- Skilled in troubleshooting, conflict resolution, and customer follow-up
- A customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, stay organized, and work independently
- Thrive in a fast-paced, team-oriented environment
- Excellent interpersonal skills and a collaborative spirit
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
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