WORK AT HOME CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
$31,200–$31,200 year
On-siteLas Cruces, New Mexico, United States or Mesilla, New Mexico, United States
Job Summary
Listen to customers, understand their needs, and resolve customer issues while utilizing systems to complete account management tasks. Recognize sales opportunities and apply sales skills to upgrade products, explaining processes and professionally representing global brands. Appropriately escalate customer dissatisfaction to the managerial team and ensure first call resolution through effective problem solving and call handling. Evaluate, troubleshoot, and follow up on customer issues while multi-tasking in a fast-paced environment. This role supports inbound customer service, help desk, and back-office processing for commercial and public sector clients, offering industry-leading training and advancement opportunities within MCI's diverse business process outsourcing services.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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