Withdrawal Management Support Staff

Manage telephone reception, answer incoming calls, and direct calls to appropriate staff. Perform general office tasks including copying, faxing, and assisting clients with forms. Provide administrative support to counselors while ensuring strict adherence to 42 CFR Part 2 and HIPAA regulations. Transport residents to scheduled appointments and collect urine analysis samples following program protocols. Support resident well-being through crisis intervention, de-escalation, and enforcing facility rules such as curfews and bed checks. Maintain accurate daily logs and communicate critical resident updates to supervisors. This role requires graveyard shift availability, weekends, and on-site presence in the Eugene, OR area.