Wireless Retail Sales Associate JOHNSTOWN GALLERIA

Help customers pick up where they left off in their shopping journey by exploring individual needs and providing hands-on demonstrations of the latest technology. Engage in side-by-side selling to find personalized solutions beyond device and service plans, including unique accessories and IoT devices. Guide customers through their purchasing experience with thoughtful questions, informative answers, and patience, while approaching service and sales needs with honesty and empathy. Demonstrate digital tools that show coverage stacks, plan benefits, and assist with device and account troubleshooting. Complete training on in-store experience, new skills, and systems to build proficiency as a Mobile Associate preparing for promotion to Mobile Expert. Partner with employees across channels to collectively own the customer experience, resolve issues, and identify small business leads.