Wireless Network Operations Center Lead
On-siteOrlando, Florida, United States
Job Summary
Coordinate scheduling for the Wireless Network Operations Center group supporting Cellular Over the Horizon Enforcement Network and Land Mobile Radio. Serve as the primary point of contact for government and customers seeking technical assistance. Coordinate training for new contract staff and generate documentation for daily, weekly, and monthly reports from the ticketing system and databases. This contingent role requires a minimum of five years in Tier 1 support operations and relevant certifications such as ITIL v3 or CCNA. Located in Orlando, FL, the position offers competitive pay, comprehensive insurance, paid leave, and tuition assistance within a veteran-owned small business.
Required Qualifications
- Relevant certifications such as ITIL v3, CompTIA A+, CompTIA Network, or CCNA
- Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Telecommunications
- A minimum of five (5) years' relevant experience in Tier 1 support operations
- Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
- Hands-on experience with network monitoring tools and ticketing systems
- Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
- Effective communication skills for interacting with customers, technical teams, and management
Additional Requirements
- Must be able to obtain a government security clearance
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