Winter Seasonal Front Desk Supervisor
$23–$23 year
On-siteMount Crested Butte, Colorado, United States
Job Summary
Manage guest check-ins, checkouts, and inquiries regarding restaurants, transportation, and entertainment while handling cash and credit transactions. Operate the Front Desk computer system to process reservations, verify rates, and complete bucket checks and housekeeping reports. Balance shift paperwork, maintain a clean work area, and assist with safe deposit boxes while adhering to all cash policies and emergency procedures. Utilize two-way radio etiquette to communicate with staff and cross-train in other hotel areas as requested by management. This seasonal role runs from November 2026 through April 2027 at a Highgate property in Colorado.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to effectively lead and coach others
- Must be able to handle problems, including anticipating, preventing, identifying and solving problems as necessary
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
- Maintain a warm and friendly demeanor at all times
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
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