Winter Seasonal Bell Captain

Job Summary

Required Qualifications

• •Maintain a warm and friendly demeanor at all times.
• •Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• •Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• •Must be able to multitask and prioritize departmental functions to meet deadlines.
• •Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• •Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• •Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• •Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• •Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• •Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• •Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• •Must be able to cross-train in other hotel related areas.
• •Must be able to maintain confidentiality of information.
• •Must be able to show initiative, including anticipating guest or operational needs.
• •Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.
• •Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
• •Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
• •Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate.
• •Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
• •Communicate the hotel layout and surrounding attractions, destinations and directions to guests of the hotel.
• •Communicate all daily functions and their location in the hotel in order to assist and direct guests.
• •Responsible for hiring, training, coaching and counseling Bell Staff with guidance from the Guest Services Manager.
• •Maintain a clean and orderly lobby, public space and motor entrance; keep front windows and doors clean at all times.
• •Control traffic in designated areas when necessary and ensures valet parking procedures are followed.
• •Maintain and coordinate the efficient operations of the hotel's van service.
• •Maintain current listing of local and area attractions, special events and activities.
• •Maintain list of local transportation guides, churches, sports arenas, etc.
• •Know daily VIP arrivals and communicate to Bell Staff.
• •Cross-train in all Guest Services areas in order to assist when needed.
• •Show guestrooms and suites as needed and emphasize the hotel's amenities.