Wingstop General Manager
On-siteGreensburg, Pennsylvania, United States
Job Summary
Own total restaurant performance, including operations, profitability, and team execution. Lead all daily operations with full accountability for results, ensuring consistent execution of Quality, Service, and Cleanliness standards through regular self-audits and walkthroughs. Manage prime cost and food cost targets while analyzing daily sales, labor reports, and key performance metrics to forecast sales and build strategic schedules. Recruit, hire, and retain a strong team, developing Assistant Managers and Shift Leaders into future leaders while conducting performance evaluations. Deliver consistent guest experiences, resolve escalated concerns, and ensure full compliance with food safety and sanitation standards. Maintain accurate documentation, oversee ordering of supplies, and partner with leadership to drive business results.
Required Qualifications
- Maintain all required certifications, including ServSafe
- Ensure full compliance with food safety, health, and sanitation standards
- Prepare for and pass all audits and inspections
- Conduct routine safety checks and ensure equipment functionality
- Maintain accurate and timely documentation across all systems
- Oversee payroll, cash handling, and deposits
- Ensure proper staffing levels across all dayparts
- Build and manage schedules aligned with sales forecasts
- Adjust labor in real time to meet business demands
- Hold leadership team accountable to labor performance and productivity
- Analyze daily sales, labor reports, and key performance metrics
- Forecast sales and build strategic schedules to maximize efficiency
- Own and manage prime cost (labor + food) performance
- Maintain labor targets (~20%) and food cost targets (~31%)
- Identify and prevent waste, variance, and loss
- Manage inventory, truck orders, and product levels
- Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards
- Conduct regular self-audits and operational walkthroughs
- Ensure all systems, checklists, and processes are executed consistently
- Recruit, hire, and retain a strong, engaged team
- Develop Assistant Managers and Shift Leaders into future leaders
- Build and maintain a leadership bench for growth
- Conduct performance evaluations and hold team members accountable
- Act as a brand ambassador within the local market
- Manage online reputation, including guest reviews and feedback
- Execute company promotions and initiatives with consistency
- Lead upselling and in-store performance initiatives
- Analyze trends and guest feedback to identify opportunities
- Drive top-line sales and execute growth strategies
- Deliver consistent, high-quality guest experiences on every visit
- Monitor and improve guest satisfaction metrics
- Resolve escalated guest concerns quickly and professionally
- Identify and eliminate recurring service or operational issues
- Lead all daily operations with full accountability for results
- Own total restaurant performance, including operations, profitability, and team execution
- Ensure inventory processes follow established standards (PAR levels and product mix)
- Partner with leadership and support teams to drive business results
- Lead regular team meetings to communicate goals and expectations
- Oversee ordering of supplies, uniforms, and operational needs
- Foster a positive, high-performance culture focused on results and development
- Create clear pathways for internal promotion and career growth
- Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards
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