Wholesale Support Coordinator
On-siteDraper, Utah, United States
Job Summary
Respond to support requests accurately and within established service levels, creating and managing tickets until resolution. Troubleshoot technical issues related to TPO portals, loan submissions, pricing, and system navigation while coordinating with Account Executives and Operations to resolve broker issues. Assist with broker onboarding logistics and update support documentation and knowledge base articles. Document recurring issues to identify process improvements. Escalate complex technical or policy questions to the Wholesale Support Manager. Maintain knowledge of company products, systems, and wholesale lending processes.
Required Qualifications
- Strong troubleshooting and critical thinking ability
- Ability to multitask in a fast-paced environment
- Organized and detail-oriented
- Strong problem-solving skills and attention to detail
- Maintain knowledge of company products, systems, and wholesale lending processes
Desired Qualifications
- Experience with Encompass, TPO portals, and/or LOS systems is a plus
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