White Swan Medical Receptionist
$46,114–$46,114 year
On-siteWhite Swan, Washington, United States
Job Summary
Greet clients, families, and visitors at the White Swan Health Clinic entrance, ensuring every individual feels respected and supported. Answer and route phone calls, taking accurate messages and screening for service needs. Check clients in and out of appointments, verify demographic and insurance information, and ensure intake paperwork is complete. Provide administrative support by scheduling and rescheduling patient appointments, entering data into the electronic health record, and processing patient forms. Maintain lobby and common areas in a clean, organized condition while managing client flow and program coordination. Uphold HIPAA compliance and cultural awareness while assisting clients with navigating resources and accessing services.
Required Qualifications
- High school diploma or GED
- Valid Washington State Driver's License with the ability to obtain a Tribal Driver Permit with Defensive Driving Course certificate (to be updated every 2 years)
- Access to adequate modes of transportation
- All immunizations up to date
- Pass a pre-employment criminal background check
- Pass a pre-employment drug test
- Two (2) years of clerical, receptionist, or customer service experience, preferably in a healthcare or behavioral health setting
- Proficiency in EHR systems, scheduling software, and standard office technology (phone systems, copiers, scanners), and data entry
- Knowledge of or willingness to learn behavioral health and medical terminology
- Knowledge of behavioral health services, referral processes, and intake procedures
- Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously
- Ability to maintain accurate records, perform data entry, and handle documentation in a confidential and timely manner
- Ability to anticipate client and program needs and respond appropriately
- Strong judgment in prioritizing tasks and resolving conflicts or scheduling challenges
- Capacity to adapt to changing policies, procedures, or program requirements
- Works effectively as part of a multidisciplinary team, including clinicians, administrative staff, and program coordinators
- Upholds HIPAA regulations and Yakama Nation policies regarding client confidentiality
- Demonstrates reliability, accountability, and integrity in all interactions
- Maintains composure, professionalism, and compassion in a fast-paced, high-demand environment
- Ability to assist clients in accessing resources, programs, and support services efficiently
- Advocates for client needs while balancing program requirements and administrative policies
- Ability to always maintain strict confidentiality
- Comfortable supporting multiple programs and adapting to evolving clinic workflows
- Willingness to cross-train and assist in other areas as needed (e.g., float receptionist, intake support)
- Dependable, flexible, and able to work effectively as part of a team
- Possess impeccable customer service skills, and can maintain a high level of confidentiality, is detail oriented, handles stressful situations well, and exudes a passion for helping others
- Strong interpersonal and communication skills, both in person and by phone
- Excellent verbal and written communication skills; able to interact effectively with clients, families, staff, and community partners
- Skilled in active listening and empathy to understand and respond to client needs
- Ability to de-escalate situations calmly and professionally when clients are in crisis or distress
- Ability to manage a high volume of clients, calls, and paperwork with accuracy and professionalism
- Understanding of Yakama Nation culture, traditions, and values; ability to integrate cultural respect into client interactions
- Sensitivity to diverse populations, including tribal members, youth, elders, and individuals with behavioral health challenges
- Knowledge of social and community resources to assist clients effectively
Desired Qualifications
- Experience working with tribal communities or in a culturally diverse environment preferred
- Yakama enrolled preference, but all qualified applicants are encouraged to apply
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