WFP Manager
HybridChicago, Illinois, United States or New York City, New York, United States
Job Summary
Architect scalable Anaplan Workforce Planning solutions using both Classic and Polaris engines, designing enterprise planning architectures including data models, integrations, governance, and user experience. Advise clients on Workforce Management processes covering forecasting, staffing, scheduling, supplier management, performance measurement, and capacity planning while assessing operating models to identify improvement opportunities. Lead solution design, data mapping, model development, testing, and deployment activities, facilitating workshops and executive presentations throughout the project lifecycle. Mentor consultants and model builders to promote Anaplan Way best practices while evaluating emerging capabilities like AI-powered planning features. This role combines deep Anaplan architecture expertise with Workforce Management consulting to help organizations modernize planning processes across complex operational environments.
Required Qualifications
- Bachelor's degree in Finance, Economics, Information Management, Engineering, Computer Science, or a related discipline, or equivalent professional experience
- Minimum 7 years of consulting or industry experience in enterprise planning, Workforce Management, or related functional leadership roles
- Minimum 5 years of hands-on experience delivering Anaplan Performance Management solutions
- Certified Anaplan Solution Architect and/or Master Anaplanner preferred
- Deep expertise designing enterprise Anaplan models using both Classic and Polaris calculation engines
- Strong Workforce Management knowledge covering forecasting, staffing models, scheduling, intraday management, quality, and performance measurement
- Experience designing connected planning solutions integrating ERP, HCM, CRM, and enterprise data platforms
- Advanced knowledge of model optimization, hierarchy management, data hubs, governance, and enterprise architecture
- Experience leading requirements gathering, process mapping, user stories, user journeys, and solution design workshops
- Strong analytical skills with the ability to translate complex operational challenges into scalable planning solutions
- Experience improving user experience and usability within enterprise planning applications
- Excellent English communication skills with experience presenting to both business and executive stakeholders
Desired Qualifications
- Experience with Trust & Safety operations or large-scale support organizations
- Experience with Verint, Calabrio, or other Workforce Management platforms
- Familiarity with AI-driven forecasting, predictive analytics, and machine learning-enabled planning
- Experience with Agile delivery methodologies
- Knowledge of Anaplan Optimizer, Forecaster, and Data Orchestrator
- Experience supporting enterprise digital transformation or planning modernization initiatives
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.