WFM Real Time Analyst I
On-site · Gurugram, Haryana, India
Gurugram, Haryana, IndiaOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Oversees all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Responsible for monitoring training program implementations and contact center quality issues. Positions require proficiency in established standards, independent work within set frames, and continuous improvement of day-to-day activities/processes. Positions may include formal team leadership of junior co-workers.
Required Qualifications
- 1-2 years of practical professional experience in a particular area
- Knowledge acquired from a professional/university degree
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