WFM Manager(Cebu City) | Onsite
On-siteCebu City, Central Visayas, Philippines
Cebu City, Central Visayas, PhilippinesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage Workforce Management operations in Cebu City, overseeing daily scheduling, shift planning, and agent performance reporting for US business hours. Lead a team of 5 to 7 years of experience, utilizing advanced Excel skills and WFM tools like IEX or eWFM to create dashboards and MIS reports for internal and external stakeholders. Drive problem-solving initiatives with minimal supervision while ensuring compliance with service procedures and maintaining excellent communication with customers. Requires 2 years of supervisory experience and strong analytical capabilities for number crunching and reporting.
Required Qualifications
- College Graduate
- At least 5 to 7 years relevant experience
- At least 2 years of supervisory experience
- Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
- Report and dashboards creation
- Good working knowledge of computer i.e., MS-Office
- Above average MS Excel knowledge is required
- Excellent verbal & written communication & presentation skills
- Good Interpersonal & people management skills with good problem solving approach
- Expert knowledge of service procedures
- Good analytical skills for MIS, number crunching & reporting to internal & external customers
- WFM Tool Competency (IEX, eWFM , etc..)
- Can work with minimal supervision and has initiative
Desired Qualifications
- RTA/ MIS Experience is advantageous
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