WFM Capacity Planning Senior Analyst

Own the end-to-end capacity planning process, setting standards for planning horizons, robust documentation, and methodology while reviewing and approving plans built by Planning Analysts. Apply statistical techniques using Python, R, and SQL to extract data, build sophisticated forecasting models, and define risk bands under uncertainty. Act as the primary WFM owner for inputs into the financial rolling forecast, partnering with Finance to reconcile operational staffing models with corporate financial targets. Lead demand validation discussions with senior Operations, Analytics, and Demand Management leaders to challenge assumptions with data and secure formal plan sign-offs. Design complex "what-if" scenarios covering demand volatility, hiring delays, and productivity shocks to provide executive decision-makers with clear options and recommended paths forward. Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition and govern the handover of staffing requirements to Scheduling. Coach and develop Planning Analysts to elevate their analytical rigor, financial thinking, and stakeholder management skills.