Western Europe Broadpin - Service Delivery Manager
RemoteFrance or Belgium
Job Summary
Define, document, agree, monitor, measure, report, and review IT service levels according to the company's governance model. Maintain and improve relationships with customers and internal organizations while overseeing incident management for timely resolution. Ensure specific targets are developed for all services and nurture client relationships by acting as the primary contact for escalations and value enhancement opportunities. Implement best practices and standard operating procedures to drive continuous improvement. Requires French and English proficiency with 3-5 years of customer communication experience. Full-time role in Western Europe with flexible working arrangements and competitive compensation.
Required Qualifications
- Professional proficiency in French
- Professional proficiency in English
- 3-5 years of experience in communication with customers
- Strong customer service orientation
- Ability to act as consultant, advisor, customer advocate, and project leader
- Ability to communicate effectively and interact with cross-functional teams
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