West Palm Beach Kia - Service Advisor

Greets and consults with customers to interpret their needs and arrange for appropriate service while serving as the primary point of contact for all automotive service and repair matters. Write your own tickets, consult with mechanics about necessary repairs and possible alternatives to expensive work, and sell additional needed services. Sets and manages expectations for service delivery, continuously updates customers on repair needs and completion times, and verifies that the final invoice reconciles with the work performed on the repair order. Requires 2–3 years of dealership Service Advisor experience, a valid driver's license, and a proven track record of exceptional Customer Satisfaction.