Werkstudent (m/w/d) im Customer Support/Kundenservice
$29,120,000–$33,280,000 year
On-siteKöln, North Rhine-Westphalia, Germany
Job Summary
Answer customer inquiries regarding photovoltaic products via email, phone, and chat, covering technical details and order processing. Assist clients with order tracking, returns, and complaints while documenting requests in the internal system. Collaborate closely with sales and logistics teams to ensure smooth operations. Propose ideas to further optimize the customer service process. This role requires a student with a current enrollment, strong German skills (B2), and technical interest, working 15–20 hours weekly. Join our growing photovoltaic startup to help shape the energy transition.
Required Qualifications
- Immatrikulation
- Studium (z. B. BWL, elektrotechnik, erneuerbare energien oder ähnliches)
- Sicheres Deutsch (mind. B2)
- gute Englischkenntnisse
- Flexibilität: 15–20 Stunden/Woche einplanen, auch vormittags oder an wechselnden Tagen
- serviceorientierte Denkweise
- Problemlösungsfähigkeit (geduldig und lösungsorientiert)
Desired Qualifications
- Interesse an Photovoltaik und Nachhaltigkeitsthemen
- Vorkenntnisse in Photovoltaik und Nachhaltigkeitsthemen
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