Werkstudent*in (W/M/D) in Customer Happiness Kundenservice

Act as the central interface between customers and the team by answering inquiries, resolving issues, and implementing improvement suggestions. Manage customer interactions across social media and the website to build a diverse, friendly community and convert contacts into long-term fans. Handle varied reactions ranging from frustration to enthusiasm while collaborating closely with the packing team to fulfill all requests. Work independently and structurally, dedicating at least 12 hours weekly with flexible scheduling. This role supports the team in spreading SOL's spirit of self-confidence and joy through personalized service and direct support.