Werkstudent:in im Kundenservice (f/m/x)

Manage inquiries via email and phone for students and teachers, addressing topics ranging from lesson packages to cancellations by identifying root causes and developing individual solutions. Support teacher onboarding, resolve their concerns, and ensure they feel integrated into the SIRIUS community. Analyze existing processes to identify improvement opportunities and implement them independently while tracking relevant area KPIs. This role requires full-time availability of at least 20 hours per week, including weekends, with immediate start. As a student at a university, you will serve as the central interface between our two key groups in our fast-growing EdTech startup.