Wellness Case Manager
On-siteOrlando, Florida, United States or Troy, Michigan, United States
Job Summary
Build strong, trust-based relationships with patients and guide them through their wellness journey from initial interaction to ongoing programme engagement. Support patient engagement and wellness programme participation by coordinating follow-ups, scheduling, and communications to create a seamless experience. Work closely with providers and clinic staff to help patients stay connected to services designed to improve their overall wellness. Track personal KPIs related to engagement, follow-up activity, and conversion support while helping create new wellness initiatives and service rollouts within the clinic. This full-time, on-site role requires availability for rotating schedules including occasional Saturdays, with a weekday off provided during those weeks.
Required Qualifications
- High School Diploma or equivalent
- Must be available to work full-time on-site within an assigned NIVA Health clinic
- Rotating schedule may include occasional Saturdays, with a weekday off provided during those weeks
Desired Qualifications
- Bachelor's degree
- Experience in patient engagement, wellness services, healthcare coordination, customer success, hospitality, sales support, or account management
- Previous experience in a patient-facing healthcare or wellness environment
- Experience with CRM systems, patient management software, or scheduling platforms
- Demonstrated success in relationship-building and service-oriented environments
- Healthcare experience
- Strong communication skills
- Professionalism
- Emotional intelligence
- Relationship-building ability
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