Wellness Ambassador
On-siteRio Grande, Rio Grande do Sul, Brazil
Job Summary
Greet guests warmly from arrival to departure, anticipating needs and creating seamless, personalized spa experiences. Connect clients with treatments, amenities, and homecare recommendations while maintaining a calm, professional presence in a fast-paced luxury environment. Listen empathetically to guest preferences and concerns, managing details with precision while operating POS and booking systems like Book4Time. Collaborate effectively with colleagues to support smooth front-of-house operations and uphold strict sanitation and service standards. Work flexible hours including weekends and holidays, standing for long periods and lifting up to 25 pounds as needed.
Required Qualifications
- High school diploma or equivalent
- Bilingual proficiency (English and Spanish)
- Minimum 1 year of customer service experience in a guest-facing role
- Proficiency with Point of Sale (POS) and booking systems (e.g., Book4Time)
- Strong computer skills and accurate typing ability
- Excellent verbal and written communication skills
- Ability to operate standard office equipment (phone, calculator, fax, printer, copier)
- Ability to work flexible hours, including weekends and holidays as required
- Ability to stand for long periods of time
- Can bend, stoop, reach above and below the waist, push, pull, and climb stairs or ladders as needed
- Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed
Desired Qualifications
- Prior spa or resort experience
- Can demonstrate a genuine passion for customer service, focusing on creating memorable guest experiences and exceeding expectations
- Has the ability to communicate in a pleasant, professional, and polished manner both in person and over the phone, ensuring warmth and attentiveness in every interaction
- Can listen carefully and empathetically, responding thoughtfully to guest needs, preferences, and concerns in a way that builds trust and comfort
- Is able to manage details with precision, staying highly organized while multitasking in a dynamic front-of-house environment
- Can thrive in a fast-paced, luxury spa setting while maintaining composure, professionalism, and a calm presence
- Can apply knowledge of spa etiquette, sanitation practices, and service standards to ensure a safe, welcoming, and polished environment
- Has the self-motivation to take initiative, anticipate guest needs, and proactively support smooth operations without constant supervision
- Is able to collaborate effectively with colleagues, supporting teamwork and contributing to a positive and professional spa atmosphere
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