Wellbeing Operation Manager
HybridHanoi, Hanoi, Vietnam
Job Summary
Coordinate communication between the client, outsourced vendors, and operation teams while conducting regular meetings to share best practices and ensure consistent service delivery. Ensure service delivery teams have necessary resources, identify operational inefficiencies, and recommend improvements to enhance program effectiveness. Track and analyze wellbeing data to assess initiative success, prepare reports for strategic decision-making, and act as the point of contact for urgent crisis situations. Assist in rolling out new regional initiatives and establish feedback channels for continuous program enhancement. This role supports the Regional Wellbeing Manager's vision to improve GI Employee wellbeing services.
Required Qualifications
- Minimum of Bsc in Psychology, Public Health, Social Worker
- Experience in BPO or Management and Reporting
- 2+ years of experience in operations management, preferably in wellbeing or health-related fields
- Strong analytical skills with experience in data reporting and analysis
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting software
- Strong organizational and multitasking abilities
- Ability to work collaboratively in a team environment
- Problem-solving mindset with a focus on continuous improvement
- Candidate should be open to business travel when required
- Open for candidates in Vietnam and Indonesia only
Desired Qualifications
- Familiarity with wellbeing programs and employee assistance initiatives is a plus
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