Welcomer Supervisor
On-sitePujut, Provinsi Riau, Republic of Indonesia or Pujut, West Nusa Tenggara, Republic of Indonesia
Job Summary
Lead front desk operations by managing check-ins, checkouts, reservations, and guest communications while ensuring an optimum level of service for all visitors. Supervise receptionists and coordinate with other departments to organize arrivals, departures, and room sales, ensuring guests receive a warm welcome and smooth stay. Handle contentious issues, manage debtor files and cash operations, and prepare daily reports to maintain accurate financial records. Monitor service standards through quality audits and guest feedback, ensuring internal procedures and safety regulations are applied. Motivate and train team members, including apprentices and interns, while driving loyalty program adoption and optimizing occupancy decisions.
Required Qualifications
- Vocational diploma or degree in hospitality or F&B studies
- Minimum 2 years of relevant experience
- Previous experience as a receptionist
- Computer literate (Windows environment), PMS, Hotix, Tars and an aptitude for new technologies
- Languages: fluent in the national language, English and a third language
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Sales know-how
- Self-control
- Excellent presentation
- Possess skills of leadership, developing, strategic thinking, problem solver
- Excellent communication
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