Welcome Team Coordinator
On-site · London, England, United Kingdom
Job Summary
Provide warm, calm, professional in-person welcome to patients at Deptford Medical Centre or Penrose Surgery. Front-of-house, patient-facing role handling centralized phone calls, emails, and online requests to support safe patient flow and contribute to proactive patient care. Duties include welcoming patients, recording observations and vitals, maintaining accurate patient information, keeping reception and waiting areas clean and welcoming, de-escalating tense situations, and escalating urgent in-person concerns. Requires clear communication, empathy, and comfort with IT systems; training provided. Working patterns are rota-based with opening and/or closing shifts (37.5 hours/week).
Required Qualifications
- Experience working with patients or in a healthcare/front-desk role preferred but not required
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