Welcome Desk Manager
$60,000–$85,000 year
On-site · Memphis, Tennessee, United States
Memphis, Tennessee, United StatesOn-siteFull Time$60,000–$85,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
The Welcome Desk Manager at Valor Hospitality provides leadership to enhance the guest experience at the FedEx Family House, ensuring customer loyalty and satisfaction. This role includes resolving guest complaints, managing special group accommodations, and preparing associate schedules among other responsibilities, requiring a strong hospitality background and leadership skills.
Required Qualifications
- A minimum of three years' experience in a related or management position
- Strong leadership skills
- Ability to hire, train, coach and develop staff
Desired Qualifications
- Two to four-year college degree or equivalent education/experience
- Hotel experience
- Ability to perform critical analysis
- Strong diplomacy and communication skills
- Ability to build effective relationships
- Continuous improvement in guest service quality
- Exceptional organizational skills
- Effective task delegation
- Time management
- Ability to manage multiple priorities
- Excellent oral and written communication skills
- Listening skills
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