Welcome Desk Agent/Front Desk Agent
On-siteJersey City, New Jersey, United States
Jersey City, New Jersey, United StatesOn-siteFull TimeHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Greet and register guests, manage check-outs, and close accounts while maintaining Canopy brand standards. Perform end-of-day front desk and night audit functions, including preparing reports, balancing charges, and settling accounts. Respond to guest and security concerns, handle cash transactions, and verify credit card authorizations. Promote brand marketing programs, code electronic keys, and ensure compliance with safety and security procedures. Work flexible AM/PM, mid-shift, and overnight rotations based on business volume.
Required Qualifications
- Must be friendly, energizing, positive and caring in all core aspects of the Canopy culture
- Must work well under pressure in a fast-paced environment
- Excellent written and verbal communication skills
- Strong computer skills
- Knowledge of Hilton's PEP Property Management System
- Knowledge of Microsoft Word
- Knowledge of Microsoft Excel
- Ability to walk and stand throughout shift
- Ability to lift and carry up to 30 lbs
- Must be available to work on a regular basis
- Must be flexible to work AM/PM & Mid-Shift
- Must be able to work the Overnight Shift/Night Audit shift if needed
- Must be able to handle conflicting priorities
Desired Qualifications
- Previous hotel front office experience
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