Welcome Center Representative
$35,360–$35,360 year
On-siteNeedham, Massachusetts, United States
Needham, Massachusetts, United StatesOn-sitePart Time$35,360–$35,360 yearLarge
Part TimeLarge
Job Summary
Greet and serve members and program participants while managing check-ins, lobby traffic, and phone calls. Enforce safety policies, conduct tours, and handle transactions including cashing out and balancing daily records. Maintain a neat workspace and respond to emergencies by assembling equipment and assisting victims. Work independently to solve problems, attend staff meetings, and rotate shifts as needed to ensure coverage. Provide excellent service by listening actively, making eye contact, and making members feel welcome through personalized interaction.
Required Qualifications
- Ability to Multitask and work in a fast-paced environment
- Use Listen First skills to build relationships with members, program participants and prospects
- Make eye contact with members as much as possible when talking to them
- Ask members how they are doing or if they are having a good day as they come into the facility or during classes
- Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling
- Ability to work independently and to problem solve to serve our Y members
- Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
- Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim
- Attend all staff meetings and be able to work as a team player
Desired Qualifications
- Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag
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