Welcome Center Concierge - Beverly & Soul Center YMCA
$31,200–$35,360 year
On-siteBeverly, Massachusetts, United States
Job Summary
Greet members, guests, and visitors with a warm attitude while answering questions, resolving concerns, and assisting with program registrations, account updates, and membership needs. Process memberships and transactions accurately, manage member check-ins and phone calls, and maintain records using YMCA systems. Recommend programs based on member interests, ensure the Welcome Center remains safe and clean, and respond appropriately to emergencies following safety procedures. Model core values of Caring, Honesty, Respect, and Responsibility in every interaction while collaborating with teammates across departments.
Required Qualifications
- Applicants must be at least 18 years of age to work opening or closing shifts
- Applicants who are 16 or 17 years old are eligible to work all other shifts
- CPR and First Aid certification required or the ability to obtain certification upon hire
- Must be able to lift and carry up to 25 pounds
- Must be able to maintain awareness of the Welcome Center environment and respond quickly and appropriately to emergencies or unexpected situations
- Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor
Desired Qualifications
- High school diploma, GED/HiSET, or equivalent preferred
- Current high school and college students are encouraged to apply
- Previous customer service, hospitality, retail, or front desk experience is a plus but not required
- Friendly, outgoing personality with a passion for helping others
- Strong interpersonal and customer service skills with the ability to build positive relationships with members, guests, and staff from diverse backgrounds
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment
- Basic computer proficiency and the ability to learn membership, registration, and point-of-sale systems
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