Welcome Center Attendant
On-siteSavannah, Georgia, United States
Job Summary
Greet visitors, open and secure the facility, and perform daily cleaning checks. Verify memberships, answer inquiries, and provide tours to prospective members. Register and process membership payments, record changes, and register participants for programs. Inspect the facility for safety, report equipment issues, and supervise operations during non-business hours. Assist with Annual Campaign fundraising and maintain a positive attitude with staff and participants. This role upholds Judeo-Christian principles and requires CPR/First Aid certification within 30 days. Candidates must pass a criminal background check and obtain authorization to work with children.
Required Qualifications
- Must possess a high school diploma or equivalent
- Must be 18 years of age
- Demonstrate exceptional customer service skills
- Ability to work positively in a fast-paced environment
- Ability to foster positive staff, peer, and program participant relationships
- Ability to provide accurate YMCA program information
- Must possess excellent phone skills using multiple phone lines
- Strong computer skills necessary; ability to operate multiple software
- Ability to effectively promote facility memberships, programs, and merchandise
- Must possess excellent interpersonal, written, and verbal communication skills
- Ability to multi-task, work independently, problem-solve, and demonstrate effective time-management skills in a fast-paced environment
- Ability to diffuse difficult, escalated, or emergency situations
- Ability to handle challenging customer situations with poise and tact
- Exemplify the YMCA organizational values and support the advancement of the YMCA mission
- CPR and First Aid required within 30 days of employment
- Must be able to pass a criminal background check and obtain authorization to work with children under the Georgia Department of Labor and YMCA guidelines
Desired Qualifications
- some college
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