Welcome Center Associate (Part-Time)
$31,200–$31,200 year
On-siteWestborough, Massachusetts, United States
Job Summary
Greet members by name, provide accurate information, and handle all front desk requests while maintaining safe conditions at the welcome center. Implement and revise front desk procedures as needed, manage member cancellations with follow-up calls, and support the Membership Director in administrative duties. Deliver excellent sales and prospective member engagement through telephone and in-person service, ensuring proper implementation of YMCA policies. This role requires CPR/AED/First Aid certification, at least one year of customer service experience, and proficiency in American Sign Language. Hours vary based on department needs.
Required Qualifications
- Must be at least 16 years old
- Must have basic understanding of computer & administrative skills
- Must have at least 1 year of customer service experience
- Strong attention to detail
- Able to work in a fast pace environment
- Able to resolve conflict in a professional manner
- Holds current CPR/AED/First Aid Certification or able to receive certification within 30 days of hire
Desired Qualifications
- Proficiency in American Sign Language (ASL)
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