Weekends Night Dispatch Representative
RemoteColombia
Job Summary
Monitor and track active shipments throughout weekend overnight hours, maintaining real-time visibility and service performance. Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues. Update customer portals, systems, and shipment records with accurate and timely information. Coordinate pickup and delivery appointments and ensure customer requirements are met. Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions. Handle customer inquiries and complaints, providing timely solutions and follow-up. Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team. Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders. Work Friday to Monday 8:00 PM EST - 5:00 AM EST.
Required Qualifications
- Recent college or university degree in Marketing or Business-related field
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Strong verbal, written, and presentation skills
- Strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision
- Ability to function in a team environment
Desired Qualifications
- 2+ years of sales and account management experience in transportation and logistics field
- Previous experience in an analyst role and or in pricing function
- Experience working B2B sales involving complex deals
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