Weekends - Front Desk Agent
On-siteLincoln, Nebraska, United States
Job Summary
Perform all check-in and check-out tasks, manage online and phone reservations, and register guests by collecting contact details and exact stay dates. Welcome arrivals, assign rooms, and provide information regarding rates, amenities, and payment methods while verifying credit card data. Respond to client complaints professionally and liaise with housekeeping to ensure rooms are clean and ready. Confirm group reservations, arrange personalized services for VIPs and event attendees, and upsell additional facilities. Maintain updated booking records and ensure Sunday availability with flexible part-time hours based on occupancy.
Required Qualifications
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like PEP, FOSSE, and OPERA PMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude with a strong value in teamwork
- Excellent communication and organizational skills
Desired Qualifications
- This position does require open weekend availability, with an emphasis on Sundays
- Part-time hours will vary based off of the hotel occupancy and events
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