Weekend Hotel Front Desk Agent (PT - 2nd Shift)
On-siteHamilton, Ohio, United States
Job Summary
Greet, register, and assign rooms to guests while issuing keys and computing bills. Answer inquiries regarding hotel services, recreational facilities, dining, and travel directions. Make and confirm reservations, post charges to ledgers, and sell seasonal tickets. Assist with luggage delivery, screen outside calls, and record messages. Perform clerical duties including typing, proofreading, and mailing brochures. Report tasks to maintenance, housekeeping, and management using multiple communication processes. Record and set up wake-up calls and lost-and-found items. This part-time role requires weekend availability and flexible scheduling, including evenings and holidays. The team member reports to the Front Desk Supervisor and Front Office Manager.
Required Qualifications
- Weekend availability
- 18 years of age or older
- High School Diploma or equivalent
- Dependable transportation to and from work
- Fluent knowledge of the English language
- Ability to fulfill the physical requirements of the position
- Availability to work a flexible schedule that can include evenings, weekends, and/or holidays
- Integrity to safeguard confidential information
- Authorized to work in the United States
Desired Qualifications
- Previous experience in a guest-focused environment
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on company
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others
- Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness
- Ability to remain calm in tense or stressful situations
- Experience communicating with individuals of diverse demographics
- Ability to add, subtract, multiply, and divide in all units of measure
- Bilingual in English and Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.