Weekend Front Desk Agent (3pm-11pm)
On-siteAlpharetta, Georgia, United States
Job Summary
Greet guests and clients professionally, managing check-in and check-out procedures while verifying reservations and processing payments. Answer phone calls and respond to emails, directing inquiries to appropriate departments. Handle cash transactions securely, reconcile drawers, and maintain an organized visitor log and front desk area. Manage room reservations, cancellations, and modifications using the reservation system. Assist with guest requests, resolve complaints, and monitor access to the premises by issuing badges. Collaborate with housekeeping, maintenance, and security teams, and follow emergency response protocols for incidents like fire alarms or medical emergencies. Work weekends from 3pm to 11pm.
Required Qualifications
- High school education or equivalent experience
- Ability to remain calm and professional under pressure
- Proficiency in operating a computer, calculator, phone and other office equipment
- Excellent communication skills, both written and verbal
- Good organizational and efficient time management skills
- Must be able to lift to 50 lbs
- Extended standing and walking
- Climbing
- Bending
- Reaching
- Pulling
- Pushing
- Kneeling
Desired Qualifications
- Strong guest service orientation
- Basic accounting skills
- Familiarity with hospitality industry practices
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