Weekend Customer Service Representative - Sarasota
$37,440–$39,520 year
On-siteSarasota, Florida, United States
Job Summary
Handle high volume inbound and outbound customer service calls, respond to email inquiries, and receive and record completed work orders from field technicians. Maintain accurate customer information and scheduled appointment details while expediting unresolved grievances to designated departments. Actively promote and sell new or additional services or products when applicable. This full-time role includes a Friday through Monday schedule with 10-hour shifts, competitive hourly pay plus commission, and a robust benefits package featuring health, vision, dental, and a 401K match. Join our team at Florida's premier heating and cooling company dedicated to lifelong relationships.
Required Qualifications
- High School Diploma or GED
- 1-year customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Must be fluent in reading, writing and speaking English
- Must be able to sit for long periods of time
- Friday through Monday 8am to 7pm
Desired Qualifications
- High School Diploma or GED preferred
- Experience with Service Titan is a plus
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