Website Design Specialist
Remote
Job Summary
Diagnose and resolve front-end code issues by identifying HTML and CSS elements responsible for rendering errors and formatting discrepancies. Troubleshoot website design and platform errors in real time while evaluating client requirements to build and rebuild responsive sections that meet established design standards. Perform image editing and enhancement tasks including background removal, color correction, and typography matching to support website modifications. Respond to inquiries via phone, email, and intake channels, communicating platform limitations and providing alternative approaches when requested outcomes cannot be achieved. Complete all assigned tasks accurately within established turnaround time standards while serving as a technical resource to internal partners.
Required Qualifications
- Bachelor's degree (or international equivalent) or equivalent experience
- 2+ years of related experience
- Proficiency in English, both written and verbal
- Industry knowledge, with an applied understanding of common web technologies (HTML, CSS, and Javascript), best practices for website design, and modern SEO/AIO
- Intermediate knowledge of best practices for user experience and graphic design, with the ability to interpret and implement design instructions and apply independent design judgment
- Ability to effectively utilize industry-related systems and tools including Adobe Creative Suite/Photoshop, website editors, MS Office Suite, Salesforce, VoIP/contact center systems, and IDEs
- Problem-solving and research skills with the ability to assess and resolve website concerns in real time, adapting quickly to changes in client needs or technology
- Oral and written communication skills with the ability to correspond professionally, applying strong grammar, spelling, and proofreading skills to all written output
- Interpersonal skills with the ability to work collaboratively with clients, internal partners, and teams across the organization
- Customer service skills with the ability to maintain composure, take ownership of client concerns, and work through ambiguous technical issues in a live, client-facing environment
- Organizational and time management skills with the ability to manage multiple priorities accurately and within established turnaround time standards, taking accountability and ownership of assigned work
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