Webshop Support Specialist
Hybrid · Braşov, Brașov County, Romania
Job Summary
Ensure the stable operation of the Shopware B2B eCommerce platform and related third-party systems (e.g., OCI punchout and other B2B features); analyze and resolve incidents and service requests across the entire system landscape; coordinate external service providers and collaborate closely with internal stakeholders and international teams; monitor key backend processes and data flows (e.g., orders, product master data, interfaces); create and maintain documentation and runbooks to support sustainable issue resolution and self-service; use AI tools and automation to improve support efficiency; identify recurring issues and actively contribute to the continuous improvement of platforms and processes.
Required Qualifications
- Degree or vocational training in IT, eCommerce, or a related field
- Experience in IT support, application management, or eCommerce environments, ideally with Shopware
- Basic understanding of system landscapes and data flows
- Experience with ticketing systems and agile methodologies (e.g., Jira, Kanban, Scrum)
- Good German and English skills (minimum B1 level)
- Strong analytical thinking and a structured way of working
- Hands-on mentality with a focus on sustainable problem-solving
- Strong communication skills and a service-oriented mindset
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