Web Product Executive

Own the management and resolution of website support queries with our website and third-party web integrations, including troubleshooting data issues when product information, pricing, or inventory appears incorrect. Take the lead on user testing for our website and its various integrations across the organisation. Maintain and update functionality how-to guides and documentation for internal teams and external partners. Manage the day-to-day execution and delivery of our BAU development sprints and backlog. Contribute to risk assessments for new implementations and risk mitigation with rollback planning for new implementations. Create and maintain process documentation for common website issues and their resolutions. Contribute to UX, scoping and road mapping workshops with stakeholders from across the organisation. Work on diverse projects with stakeholders from around the business including business analysts, solutions architects and infrastructure engineers ensuring everyone is aligned around a clear vision of success. Representing user and stakeholder needs in project meetings. Work with our Marketing, Buying and Creative teams to scope out and deliver new features and functionality to support product launches and campaigns. Maintain relationships with stakeholders across the organisation, helping to identify common goals, resolve conflicts and working in a matrix structure. We’re looking for involvement in scoping, planning and managing development projects, comfortable investigating and resolving web-related issues when they arise, ability to remain objective, and experience with enterprise level e-commerce platforms, project management, managing development backlogs, and creating and maintaining process documentation and user guides. A commitment to delivering technology and process change in the pursuit of profitable commercial growth, and proven experience working with complex product data covering enrichment, attribute management, taxonomy and categorisation. Excellent communication skills with a natural ability to connect with a mix of personalities from techies to operational peeps, and the ability to work autonomously while knowing when to involve management to keep projects on track. A can-do attitude, willingness to get hands dirty, and a high attention to detail with a commitment to delivering outstanding work to agreed deadlines. Most importantly, you must be an all-round good egg with a willingness to get on with the job and make great things happen. Indicators of success include overseeing deployment of smaller fixes, owning support tickets, resolving web-related issues, maintaining clear documentation, prioritising workload, understanding costs and benefits of decisions, creating comprehensive how-to guides, and keeping stakeholders updated on SLAs and progress.